1. Introduction
1. Terms of Sale mean the terms and conditions on which purchases are supplied to and delivered to you as a Buyer on the https://rayanaperfumes.com website or on our mobile application (collectively referred to as “Site”) owned by Rayana aL Ward perfumes and operated by dot rite consulting and design .
2. Please read these terms carefully before proceeding with the purchase through the site. By submitting a Purchase Order through the Site, you agree to these Terms of Sale and abide by them with immediate effect.
2. Acceptance of purchase order
1. Acceptance of Purchase Order: Your purchase order will be accepted by us when we notify you of acceptance in writing (either by e-mail or SMS). If it is not possible for us to accept your purchase order, we shall notify you in SMS. The product value is deducted from your account.
2. Payment: Your issuance of the Purchase Order is an authorization from you to us or any othrer party specialized in electronic payments to deduct the value of the purchases from the balance of your credit or debit card, knowing that we accept payment under:
a. Credit Card or Debit Card
3. To authorize credit/debit card payments we may require you to open an account with our other payment processing companies, including accepting its terms and conditions and providing your details on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result of it.
4. We may add or cancel certain payment cards or payment methods that were accepted by us at any time and without any prior notice on our part.
6. Cancellation of your order by us: We shall be entiteled to cancel your order when:
a. Not paying the value of purchases when they are due.
b. Your failure within a reasonable period of time we determine to you to provide us with the information required to deliver the Products to you.
c. Your failure to allow us, within a reasonable period of time, to deliver the Products to you, or your failure to take delivery of them.
d. If you attempt a bulk purchase or multiple purchase in accordance with clause 2.8 below.
7. Bulk purchase and multiple purchase: We reserve the right to refuse any orders and, at our sole discretion, if we discover a bulk purchase or multiple purchase of similar products.
3. Order delivery
1. Delivery cost: The cost of delivering the products is according to the prices mentioned on the website.
2. Delivery date: This information will be shown to you on the website.
3. Delay in delivery:
a. If the delivery of the product is delayed for reasons beyond our control, we shall contact you as soon as possible to let you know, we shall take steps to minimize the consequences of the delay.
2. If there is no one at your address to receive the product and the product shallnot be mailed to your mail box, we shall inform you in time how the product shall be delivered or received by you.
3. If you are unable to collect the product from us as agreed or you shallnot reschedule the delivery of the product after it cannot be delivered to you at your address we will contact you for further instructions. We shall cancel your order in accordance with these Terms of Sale when we are unable to contact you or arrange a new date for delivery or pickup despite our continuous efforts in this regard.
4. Identity on Delivery Requirements: The Delivery Company shall, at its sole discretion, make any inquiries it considers necessary to verify your identity and/or ownership of your Financial Instruments by requesting that you be provided with further information or documentation, including, but not limited to Request any form of identification. If you are unable to verify the authenticity of any information you provide, the Company reserves the right to refuse delivery and cancel the order.
5. Ownership of Products: Products shall become owned by you as soon as we deliver them to you at the delivery address and you were paid for them in full.
6. Invoicing: We will issue an electronic invoice for the value of your purchases and send it to your email address that you provide to us.
4. Return
1. The following schedule shows our return policy:
| Return Terms | Return | Reasons of return |
| Product is unused, in original condition, with all tags included. | Yes, For Refurbished Products, you must return the Product within seven (7) days of receiving it. | Wrong product received.Receipt of a product not as described on the site.Receipt of a damaged product. |
2. Non-returnable products: You are not entitled to return or exchange any of the following products:
1. Which has been previously used or damaged by you or has become in a condition different from what you received it.
2. Any consumables that were used or installed for something else.
3. Any products that are devoid of its serial No. or have been tampered with.
3. How to contact us (return): You shall contact us via e-mail, through our social media websites, direct chat on the website.
4. How to refund
1. For delivered products, we will refund the full value of the product subject to return including the product return fees (excluding the product shipping fees) in the following cases:
1. Products that are defective or otherwise described on the website.
2. In case the reason for the return was due to an error from us, such as wrong pricing or description, delay in delivery from the agreed time, etc.
For all other cases, we will refund the value of the product subject to (excluding the product shipping fees) provided that you shall be responsible for the product return fees cost.
5. Refund Procedures: The amount will be returned in a similar manner to that of your payment, as follows:
1. In the case of credit/debit card payments, you will be refunding the amount to the credit/debit card.
6. In the case of refund: Refund will be at the same time the product receiving and inspecting at our Customer Goods Configuration Center. You will receive the final amount as follows:
1. In the case of a refund to your credit/debit card: This will be done within thirty (30) days from the returned product receiving day at our Customer Goods Configuration Center.
6. Customers Legal Liabilities
1. As a party to this Agreement, you acknowledge and undertake to:
1. Comply with the applicable laws at all times and with the legislation and regulations, including- without exception- all legislations, laws and regulations of privacy protecting.
2. Having the powers and eligibility to enter into this agreement and pay the dues in accordance with the terms and conditions contained therein.
3. When you buy the Product on behalf of a company, you confirm that you represent it and act on its behalf and that it will comply with these Sale Terms.
2. In accordance with clause (6), we shall provide our Services to you on an “as is” system without guarantee, acknowledgement or terms of any kind. We shall also disclaim any guarantee, acknowledgement or terms of any kind, whether express, implied or direct, including without limitation, all terms, acknowledgements and guarantees of marketability, convenience for a particular purpose or general purpose, non-infringement, compatibility, or that the Services are safe, fault-free, uninterrupted, properly, timely, adequately or generally provided.
7- Legal Responsibility
1. Nothing in these sale terms shall limit or exempt any party from:
1. Circumvention, including fraud, committed by this party.
2. Death or personal injury caused by this party’s negligence.
3. Any other responsibility that shall not be limited or exempted under applicable law.
2. In accordance with clause (7), neither we, our parent company, subsidiaries, affiliates, personnel, managers, directors, employees, agents, suppliers, subcontractors or authorized shall be responsible for, based on a court order or A claim arising from contract, civil law, failure or breach of legal duties, or arising out of or related to these sale terms, for loss of profits, data or information, or any consequential, incidental, indirect or special damages. This also applies if we, our affiliates, managers, directors, agents, personnel, authorized, subcontractors or suppliers are notified of such damages possibility.
3. In addition, as permitted by applicable law, we shall not be responsible for- including our parent company, subsidiaries, affiliates, personnel, managers, directors, employees, agents, suppliers, subcontractors, or authorized- We will not be legally responsible for, and you confirm your approval herein that we will not be responsible for any damages or losses that arise from the following, whether directly or indirectly:
1. Products delayed delivery or failure to deliver a part of them if you fail to provide us with the information we need within a reasonable time since the date we ordered or if you fail to pay the value.
2. Damage that results from unauthorized repairs of products.
3. Loss of any data stored or saved in Products that were repaired or replaced.
4. Your entirely reliance on the content or any other information provided by the website regarding the product for which you issued the purchase order.
5. Your use of, or inability to use, the product you ordered.
6. Website delays or disruptions or our services delays or disruptions.
7. Viruses or electronic malware resulting from the ordered product use.
8. Damage to your own device resulting from using the product you ordered.
9. Your loss of a job or your inability to work or the same because of our inability to deliver the product you ordered on time.
8. General
1. Applicable Law: The Terms of Sale and any non-contractual rights and obligations arising from or related to these Terms of Sale shall be subject to the laws of the Emirate of Dubai and shall be interpreted in accordance with these laws.
2. Settlement of disputes:
1. If you are not satisfied with any of the products you purchased via the site, you can contact us via e-mail.
2. If you cannot reach a solution as stated in Clause 2 within forty-five (45) days of your notice to the Seller of your problem, you may resort to arbitration under the DIFC-LCIA Arbitration Rules by a single arbitrator. The arbitration center shall be in the Dubai International Financial Center, and the Arabic language shall be the language of arbitration.
3. Rights of others: No party other than the parties to this Agreement has the right to implement any of its provisions.
4. Relationship of the parties: None of what is mentioned in the content of these terms of sale may be interpreted or considered, whether by its parties or by any third party, as a joint partnership or company between the parties to the agreement. Since it is understood that the parties to the agreement have entered into a contractual relationship to perform their service independently of each other.
5. Additional Assurances: The Parties agree to act and implement or arrange to make and carry out every required act, document or thing reasonably each within its powers to implement and enforce these Terms of Sale to the maximum extent including but not limited to assisting each other in complying with the law applicable.
6. Waiver: These Terms of Sale are bound to ensure the interest of its parties, successors and their authorized waiver, and you agree not to waive or transfer the validity of these Terms or any of your rights or obligations under these Terms of Sale. Whether directly or indirectly, without the written approval of principle by us, but not to prevent us from giving consent without giving reasonable reason.
7. Overall agreement: These Terms of Sale and the documents referred to or attached to them contain the entire agreement between the parties with respect to their subject matter, and cancel all prior agreements, negotiations and declarations, whether written or oral, with respect to their subject matter. There are no direct, indirect, express or implicit conditions, declarations, warranties, undertakings or other agreements between the parties to this agreement other than that agreement and the documents and records referred to or attached to it.
8. Modifications and Changes: We cannot change, diversify, modify or supplement these terms of sale in any way by you alone and we reserve our right to modify, diversify and supplement these Terms of Sale at any time and from time to time. We will also post the current version of the Terms of Sale on the Site, and each change will be valid immediately after posting on the Site or at the date that the date is set as the Effective Date (as applicable). If you continue to use the site and our Services after any change is made, you agree to abide by the changes that occurred and to act on the terms after the modification and change.
9. Separability of clauses: If any court of jurisdiction has ruled that any of the provisions of these Terms of Sale is inapplicable, illegal or unenforceable, this clause will be immediately canceled from these conditions. The remaining conditions and provisions shall continue to be in force as long as the legal and economic essence of the deals remains which were carried out under its terms and conditions, without any adverse effect on its parties.
10. Force Majeure: Neither party to the Agreement shall be liable for any loss, damage, delay or failure to perform due to acts beyond their control, whether such acts or events are reasonably predictable or unpredictable. (including acts of God or Legislative rulings, court rulings, regulatory or governmental decisions of local or federal governments, courts or governing bodies, the work of subcontractors or any other party supplier of goods or services to us, economic boycott, power outage, or labor disturbances.
11. Waiver of one of the conditions: Our waiver of any provision of these Terms of Sale shall not be interpreted as a waiver of any other provisions contained therein (whether similar or different provisions). The waiver of a provision shall not be interpreted as a permanent waiver, unless expressed expressly and in writing.
12. Continuity: All provisions of these Terms of Sale, whether express or remaining continuous in nature, shall remain valid even when your membership on the site has been suspended or expired.