Updated 23-1-2022
This Privacy Policy shall set out the basis on which we shall process any personal data, including without limitation, payment data, and other data we collect from you or from other sources or that you provide to us (“Data”) In order to access and use the https://rayanaperfumes.com and/or Rayana Al Ward mobile application (together referred to as the “Site”), services and applications (together referred to as “Services”). We shall understand the importance of this data. We are committed to protecting and respecting your privacy. Please read the following carefully to understand our data practices. By using our services, you consent to the handling of data in accordance with this Privacy Policy.
Pronoun (or similar) references in this Privacy Policy are references to rayana al ward perfumes References to “you” or “user” are references to you as an individual or legal person, as applicable.
What data shall we collect from you?
We may collect and process the following data:
- Data that you provide by filling out forms on the Site, including data that was provided when registering to use the Site and other shared registrations (eg, social media logins), subscribing to our services, publishing materials, or ordering other services.
- Data that you provide when entering a competition or promotion through our site, completing a survey or polling, or submitting reviews, testimonials or feedback.
- Data you provide to us, or that we shall collect from you, when you tell us about any difficulty you encounter when using our site.
- Record correspondence if you contact us.
- General, aggregate, demographic, and non-personal data.
- If you download or use our Mobile Application, we may be able to access details about your location and your mobile location, including your device’s unique identifier.
- Details of the transactions you made through our website and details of our processing and delivery of the goods you ordered.
• Details about your computer، including، for example، your IP address، operating system and browser type، as well as data on your general use of the Internet (for example، by using a technology that stores or accessed data on your device، such as connection identification files، transfer tracking code، web beacons، etc. (collectively referred to as “connection identification files”).
Your email address that was provided to us by others who confirmed to us that they assured your consent to share your email address.
Any other data we consider necessary to enhance your experience using the Site.
How are we gonna use your data?
We may use the data in the following cases:
To provide you with information, products or services that you request from us or that we think you may be interested in, and where you have agreed to be contacted for such purposes.
To provide you with location-based services, such as advertising, search results, and other customized content to you.
To implement the obligations arising from any contracts entered into between you and any other party using our site, or between you and us.
To improve our services and to provide better and more customized services.
• To ensure that the content of our site is presented in the most effective way for you and the device you use to access our site.
•To notify you of the changes made by our website.
• For any other reason we consider necessary to enhance your browsing experience on the site.
•To administer incentive programs and fulfill your requests for such incentives, and/or to allow you to participate in competitions and to notify you if you win.
To whom shall we disclose the data?
Data about our clients shall be a very important part of our business. Therefore, we shall share data only as described below and with companies that follow practices that have security features that are, at a minimum, Similar to the benefits of those practices described in the Privacy Policy:
* Other parties. To provide our services, we shall cooperate with other affiliated companies or service providers not affiliated with us (for example: logistics companies used to deliver products to you, marketing companies, payment processors for online transactions, etc.) .In order to carry out your transactions, these other companies shall store your data in a digital wallet so that your use of our services is more efficient.
You shall understand how important it is for these companies to have access to relevant data to perform their tasks. We shall make sure that these companies do not use the data for other purposes. We may also receive data from these companies (for example: delivery data and updated addresses), for the purpose of using them (for example: to correct our records and deliver goods for any purchase you make). By using the Site, you shall be consent to the transfer, storage, use, and disclosure of data between our affiliates and non-affiliated service providers wherever they are located. Provided that these companies are contractually committed to respecting data privacy.
* Marketing and promotions. We shall also use data to provide you with information about goods and services that may be of interest to you as well as to enhance your experience in browsing and using the Site, service messages, new features and improvements, special offers and events of interest. We shall communicate with you through different channels, including but not limited to emails, web notifications, publications, telephone, application messages, and news article transfer cards.
We may allow other parties to use the data, for example: we shall provide data to advertisers to help them reach their target audience and to enable us to comply with our obligations to advertisers (i.e.: by displaying their ads to a target audience).
In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example: if you shall win a competition, you may be asked to provide more personal data to confirm your eligibility and award you the prize. This data shall be collected by us or by participating sponsors or sellers of promotions. Please note that you shall review the privacy policies of this other party to learn how they shall use any data they collect.
* Business Transfers: In the event that our company or virtually all of our assets shall be acquired, customer data shall be one of the assets transferred to the new owner.
* Protecting our Site and Other Sites: We shall disclose a client’s account and other personal data when we shall believe such disclosure is appropriate to comply with laws and law enforcement investigations and to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and organizations for a variety of reasons, including fraud protection and credit risk reduction.
Please note that our site may contain – from time to time – links to and from the websites of our corporate networks, advertisers and affiliates. If you shall enter a link from one of these links, please note that these sites have their own privacy policies. We shall not be responsible or liable for these policies. Also, please check the policies of those websites before providing any personal data or other information to them.
How do we store your data?
The data we shall collect from you may be transferred or stored at a location outside the United Arab Emirates. It may also be processed by a team working outside the UAE, but that team working for us or for one of our suppliers. This staff shall be involved, among other tasks, in fulfilling your order, processing payment details and providing support services.
We shall store data for as long as necessary in accordance with this Privacy Policy or if required to comply with any law. The data may be transferred, stored, processed, and shall be used by our affiliates or non-affiliated service providers in one or more countries outside the country to which you shall belong. It is also possible to transfer and store your payment data by our affiliate companies to process payments and provide technical support services.
What protection standards do we apply?
We take the necessary steps technology, commercially, technically and administratively to ensure that data are handled safely and in line with this Privacy Policy, in order to protect data from unauthorized access, alteration, disclosure or destruction. It is possible to use, for example, an encrypted electronic data protection technology while it is being sent to our website, as well as an external electronic firewall, and electronic firewall technology on the computer hosting our website so that we shall repel harmful attacks on the network. Only employees, service providers and agents who have to know the data shall be allowed to access in order to carry out their work.
It is important for you to ensure that your password and the device you use to access our website are protected to avoid any unauthorized access from others. You are solely responsible for keeping your password in total secrecy, for example, make sure to sign out after you have finished using one of the common-use devices.
Unfortunately, sending data online is completely unsafe. Nevertheless, we shall do our best to protect the data, but we shallnot guarantee the security of the data transmitted to our website, and you are solely responsible for the risks of sending any data.
How do you access and modify the data?
You shall access a wide range of data about your account and your dealings with the website for the purpose of presenting the data, and in some cases updating it.
Examples of data that you shall easily access on the website:
- Updated data in relation to the most recent purchase orders you have made.
- Personal identification data (including name, email, password, correspondence and personal advertising preferences).
- Payment settings (including credit card information).
- Email notification settings.
You shall refuse to receive our marketing messages in the future at any time by controlling your client correspondence preferences, through the unsubscribe link in the email correspondence. To shop through the mobile application, you shall need to adjust the notification settings in the general section of your mobile phone.
In addition, our system shall place cookies when you log in to the site and this is to ensure a pleasant and easy user experience on the site. You shall disable cookies by changing your browser settings. If you disable cookies, this shall affect how our website works and you may not be able to access or use some or all of the functions on the website. For example: performance cookies collect information on how you use the Site – ie the pages you visit most times – which allows us to provide you with relevant and targeted options that enhance your browsing experience and your use of the Site.
We may keep a copy of the data for purposes of compliance with the laws, particularly when you update information where we keep a copy of the previous data for our records.
What happens if we change our privacy policy?
Our work is constantly changing, so our Privacy Policy may be affected and needs parallel change. We shall publish the current version of this Privacy Policy on the website and it shall remain in effect since it is posted on the website or upon the date, we have set for us as an effective date. We may periodically send email reminders of our notices and terms, but you should check your frequent visit to our website for the latest changes.
You have to check the Privacy Policy regularly. If you continue to use the website after any changes, it is considered an approval to this privacy policy as amended.
How shall you contact us?
If you have any questions regarding your data on the website, please contact us by Email in the website and tell us the exact description of your questions, and we shall respond and process them.